Trouble shooting in Broadband(Dataone)

Trouble shooting in Broadband (Dataone)

Problem	Error-678
Description	This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
Remedy	Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.
	If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition] [Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.
	If problem is still not solved then a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. b)Check Modem to splitter connectivity. i) Jack in & Jack out the cable of / to the modem and to the splitter ii)Jack in & Jack out the telephone connection of the splitter.
	If lamp is still blinking - then it is due to poor line condition / fault. The case has to be referred to Area Broadband Team for attending the fault.

Problem	Error-691
Description	User id and Password problem.
Remedy	The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate that password has been reset.

Problem	Error-769
Description	LAN not enabled.
Remedy	The LAN Card has to be enabled by following the steps given below. i)Go to Desktop. ii)Click "My Network Place". iii)Select Properties. iv)Click "Enable the local network".

Problem	Error- 797
Description	Modem or LAN driver problem
Remedy	Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.

Problem	Error-718
Description	i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS. ii)Slack Hour -This problem occurs if PPPoE is corrupted.
Remedy	i)Peak Hour - Please try after some time. ii)Slack Hour - Please load PPPoE again.

Problem	Error - 630-633
Description	Computer LAN Card problem.
Remedy	LAN Card has to be changed.

Problem	OSP Internet is working, Data One is not working
Description	Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.
Remedy	LAN Card has to be changed.

Problem	Site not opening from Data One
Description	From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons i)Internet explorer is not supporting the Pope (may be pirated OS). ii)Virus corrupting Internet explorer.
Remedy	The customer is requested to set it right.

Problem	BSNL BB DNS server may be having problem.
Description	DNS is not responding.
Remedy	Ping-61.1.96.69 or 61.1.96.71 and check up whether DNS is responding.

Broadband Utilities

To see usage details	Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
To see usage details	Click on Service Record. Details of the current month usage and previous month will be shown.

To change password	Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
To change password	Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

Trouble shooting of Broadband Modems

White Modem

After switch ON wait for 2 to 3 minutes to get the modem stable.

If telephone line / dial tone problem, contact '198'.
If Broadband / Internet not working, contact '1800-424-1600'.

Lamp features
i)Power - ON - Red
ii)WAN -Yellow

when stable	OK
when blinking	Data transfer
when not stable	Line is faulty

iii) LAN - Green

when stable	OK
when blinking fast	Data transfer
when blinking slow	Modem to PC link problem

iv)PPPoE - No use.
Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.

Black Modem

After switch ON wait for 1to 2 minutes to get the modem stable.

If telephone line / dial tone problem, contact '198'.
If Broadband / Internet not working, contact '1800-424-1600'.

Lamp features
i)Power - ON - Red
ii)WAN -Yellow

when stable	line is OK
when blinking	slow, line trouble.

iii)PC - Green when stable OK
PC - Off- PC not connected
iv)Data - Green - Flashing - Data transfer
Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.

TEMPLATE FOR BROADBAND CUSTOMERS

Hope that you are enjoying the DataOne broadband service of BSNL. We are now at your service every day and night. In a bid to provide a better broadband experience some more tips for you here under:

Your user Id and password provided by BSNL for your broadband connection is an important document and keep it secret

DO's

1.    Change your password regularly.
2.    Pl. remembers / write down your password after every change of password.
3.    Check your usages detail regularly. You can see usages of current month and last 5 months
        in system.
4.    Please contact concern DE/Internal of your Telephone Exchange for any discrepancy found in
       your usages details immediately without waiting for your bill. For any billing complains, send
       your complain letter or contact your DE/Internal along with Xerox copy of disputed bill without
      delay.
5.   Your computer must be loaded and enabled with Java (J2RE) and also be loaded with licensed
       version of operating system for opening the usage details as well as change password page.
6.   You can download free version of Java (J2RE) from www.java.com or any other available
       location.
7.   Please note that the Surfing, Listening Live Music, Chatting, Online Gamming, Internet
      Telephony, E-mail, Anti-virus and any other software updates through Internet etc. are part of
      download/upload.
8.   Please keep disable automatic updates of your computer software (e.g. Windows update,
      Anti-virus update, different Driver update) to avoid unanticipated high usage.
9.   Please update your computer software manually.
10. Please clean your computer virus regularly.
11. Please log off from broadband connection and switch off modem when not in use.

DON'Ts

1.    Please do not disclose your DataOne User Id and Password to any body.
2.    Please do not disclose your User Id and Password to computer vendors coming to your
       office/home for repair.

Procedure to change password and view usage details

1.    Connect to the Internet through your Broadband User Id and Password
2.    Open Explorer, go to the address bar and type http://www.dataone.in and click on "check your
        account usage" Or go to http://10.240.43.216/ or http://10.240.128.195/
3.    Enter your User Id and Password and click on "login".
4.    Click on "change password" to change password.
5.    Click on service record to view your account usages details of current month and previous five
        months.

Configuration of Outlook Express

1.    Check your DataOne E-mail Id login at site http://www.dataone.in/
2.    You can change your password of E-mail Id after login in your E-mail and click "option" menu.
3.    You configure your Outlook Express/MSOutlook Account using POP3 as "nmma.dataone.in"
       and SMTP as "nmra.dataone.in" and make this account as default.
Note  :   Pl. use your default password once your password (691 error) problem is solved by BSNL
              and change after first login thereafter.